It goes without saying that our academy wants to offer a safe environment for study and work. A safe environment is a prerequisite for studying successfully. We are continually endeavouring to create a climate that prevents transgressive behaviour and to recognise and tackle any signs of this in good time.

However, despite the fact that integrity and openness are high priorities unfortunately we cannot rule out incidents occurring. Experiences with undesirable or deplorable behaviour by teachers or staff at the KABK/University of the Arts or by (fellow) students can result in a sense of insecurity. Complaints may accordingly arise especially if there proves to be insufficient opportunity for people to broach the subject of undesirable behaviour with each other.

Experience has taught us that the majority of complaints arise because of matters relating to communication. The chance of transgressive behaviour is considerably reduced in a culture where students, teachers and staff are used to talking about their attitudes and the way they behave. Should you unfortunately find yourself in a situation that detrimentally affects your performance at the university there are a number of different ways to broach the matter. The best approach depends of course on the case in question.

Types of complaints

We divide the different types of complaints into the following three categories:

1. Those about the content and arrangements for the teaching, the organisation and the general running of affairs

In this case the notifier keeps control, see:

The University of the Arts The Hague uses several procedures to solve complaints, objections and appeals.

The Disputes Procedure is in place for other issues that can arise, which affect the interests of staff members or students. Apart from the Code of Integrity, the Procedure for dealing with complaints of Inappropriate Behaviour, the Protocol for the Confidential Counsellor and the Whistleblowing Regulations, there is the Disputes Procedure.

This procedure describes how staff members or students can lodge objections to decisions of bodies of the university insofar as no other procedure is available by virtue of the law, the collective agreement for Universities of Applied Sciences (cao-hbo) or other existing university regulations.

Disputes Procedure

Rules of Procedure for the Board of Appeal for Examinations

2. Those about undesirable behaviour such as (sexual) intimidation, aggression and violence, bullying, racism and discrimination

In this case the notifier keeps control, see:

In addition to the Code of Integrity, the Procedure for dealing with complaints of inappropriate behaviour and the Protocol for the confidential counsellor are part of the policy to guarantee a safe climate to work and study in at the University.

Procedure for dealing with complaints of inappropriate behaviour / Protocol for the confidential counsellor

The members of the complaints committee are:

  • Suzanne Konings, Head and Teacher of Theory, KC
  • Peter Paul Chaudron , Teacher School for Young Talent
  • Taco Stolk, Head Interfaculty ArtScience

The deputy members are:

  • Julia Stegeman, Teacher Education, KC
  • Ingrid Grunwald, Coordinator Graphic Design BA and Non Linear Narrative MA, KABK
  • Peter de Graaf, Teacher School for Young Talent

The confidential counsellor of the KABK is:

3. Those about lack of integrity through abuse of power, negligence, fraud, theft, embezzlement, corruption etc.

In this case the board of the institution has control, see:

The Code of Integrity or Code of Conduct on Standards of Behaviour lays down the basic principles of how staff and students should behave towards each other and their surroundings; in other words, what is regarded as desirable behaviour. The Code of Integrity also offers scope for challenging persons whose behaviour can be considered reprehensible.

Code of Integrity / Code of Conduct

From 2016 onward for all employees of the University of the Arts an up-to-date Certificate of Good Conduct is required (in Dutch: Verklaring Omtrent het Gedrag - VOG). This is part of the University’s policy to provide a safe work and learning environment for pupils, students, teachers and staff.

A Certificate of Good Conduct makes it clear whether any conduct in an employee’s past constitutes an obstacle to carrying out a particular job. The screening authority Justis of the Ministry of Security and Justice issues a certificate if the applicant has not committed a criminal offence that can be connected with his or her job in the past four years.

The Whistleblowing Regulations serve as a protocol to allow staff to report alleged irregularities of a general, operational and financial nature at the University without jeopardising their legal position. The regulations are not intended for personal complaints by staff and students concerning matters affecting themselves or conscientious objections relating to performing customary activities at the university.

Whistleblowing Regulations

What you should do

Talk first

Students can talk with the coordinator of their department, or with the head of department; teachers and staff can talk with their manager;


Get in touch with the confidential counsellor or the student counsellor

Get in touch with the confidential counsellor or the student counsellor for an exploratory talk or advice about pursuing the complaint or not through a formal procedure, or notifying alleged.
Francis van Hekelen, external confidential counsellor via
Pauline Schep (temporarily not available)
Mirjam Pol, student counsellor via

For teachers and staff who have the need to share their stories or for a listening ear, we reinforced the team of confidential advisers with counsellor of the Royal Conservatoire: Gerda van Zelm (

Submit a complaint

Submit a complaint via the complaint form. You can find this form on the portal.
Check the rules that apply beforehand at the Student Charter HdK


Contact independent reporting point MORES

Independent reporting point for undesirable behaviour in the performing arts, television and film sector, art education and museums: